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How We Handle Your Data

Our Privacy Policy explains what we collect when you open an account, how we use it to keep access accurate, and when we share it with service partners.

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Ways To Reach Our Privacy Team

If you want to ask about stored data, make a correction request, or check how cookies affect your session, use the same contact paths you already use for your account. We may ask you to confirm identity before we disclose or change anything. That keeps the request tied to the right account and helps us follow the local rule that applies to you.

Team online

Email request

Send a privacy request by email if you want a copy of your data, a correction, or a clear answer about how a record was used. We route it to the right team after identity checks.

In-account form

Use the form inside your account when you need to update contact details or ask us to check stored records. It helps us match the request to the correct profile faster.

Live chat

Open chat if you need a quick pointer on cookies, session logs, or payment records tied to Touch 'n Go, GrabPay, Boost dan FPX. We will tell you what we can share under local law.

STORED CAREFULLY

How We Store And Protect Data

We handle privacy duties through the account itself: collected data, cookie settings, access logs, and request records are kept in one place so we can answer you clearly.

Data we collect

When you open an account or send a request, we may keep your contact details, login logs, device type, browser data, and payment references tied to Touch 'n Go, GrabPay, Boost dan FPX so we can process and verify records.

How we use it

We use those records to create and maintain access, answer requests, prevent unauthorised changes, and reconcile transactions. We do not use them for anything outside the purpose you would reasonably expect from the account flow.

Cookies and sessions

Cookies help us keep you signed in, remember your language choice, and store consent or session settings. They do not read files on your device, and you can clear them through your browser controls.

Security checks

Before we change sensitive details, we may ask for extra confirmation. We also log access attempts and unusual sign-in patterns so we can stop misuse, investigate issues, and keep the account history accurate.

Retention

We keep data only for as long as needed for the stated purpose, dispute handling, payment records, audit trails, and legal duties. After that, we delete or de-identify it where the law allows.

Change requests

If you want a copy, correction, export, or removal where local law permits, contact us through the privacy channels below. We will check the request, confirm identity, and explain any limits clearly.

Privacy Policy Questions You May Ask

These questions cover the parts of the policy that people ask about most often: what we collect, how long we keep it, who can see it, and how you can ask for changes. If something is not clear, use the contact paths above and we will help under the law that applies to your account.

It covers account details, device data, cookie settings, payment references, and the way we handle requests. It applies to you on mobile or desktop, subject to the law that applies to your account.

Yes. Send a request through the contact paths on this page, and we will confirm your identity before sharing anything. Where local law allows, we can provide a copy or explain the records we keep.

We keep payment references so we can process deposits and withdrawals, match the account history, and answer disputes. For Touch 'n Go, GrabPay, Boost dan FPX, the record helps us confirm the right transaction.

Cookies help us remember your sign-in state, language choice, and session settings. They also help us spot unusual access. You can clear them in your browser, but some preferences may reset.

Yes. Ask us to correct the details, and we will update the record after checking the account and any proof we need. If the law limits a change, we will tell you what applies.

Only staff and service partners who need it for account handling, payment processing, security checks, or legal duties can access it. We do not hand it out casually, and we keep access logged.

We keep records only for the period needed for the purpose collected, plus any time required by law or dispute handling. After that, we remove or de-identify them where the law allows.

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